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Caller ID with call waiting name and number. 99 number only memory or 40 name/number memory Menu I have a question regarding billing or shipping If you require information regarding billing or shipping for this product, please dial toll free 800-733-2355. return to main menuI want to activate or cancel my service In order to activate or cancel caller ID service or for any other questions regarding you caller ID service you must contact your local telephone company. How do I get warranty and return information? For warranty and return information, dial toll-free 1-800-733-2355.My unit will not display caller ID information on call waiting To receive caller ID in conjunction with call waiting you must subscribe to a special caller ID call waiting service with your phone company. This service may not be available in all locations. If you do subscribe to caller ID call waiting service, and you are still experiencing difficulty, we recommend you reset your product.When installing your unit with another device, such as an answering machine, fax machine, telephone or modem, the caller ID should be the first item attached to the phone jack. Connect the jack marked "tel. line" directly to your telephone wall outlet. Connect the jack marked "phone" to the first additional device. plug the AC power cord into the small round connector on the back of The unit and into the wall socket. Although batteries are not required for product operation, it is recommended that you install two triple "A" batteries to prevent memory loss during power failure. After installation you should press a small pointed object (such as a ballpoint pen) into the reset hole in the back of the unit for 5 seconds. If you have two phone numbers and would like caller ID service for both numbers, you must have separate caller ID service and a separate caller ID unit for each phone number. How do I set the time and date? The time and date are transmitted by your local telephone company and is automatically set when the first call is received. My caller ID does not display the name or number of incoming callers In order for the caller's name to be displayed , you must subscribe to name and number service with your phone company. This service, sometimes called deluxe service, may not be available in all locations. We recommend you contact your phone company to verify the type of service you subscribe to and ensure that your problem is not service related. On some occasions the name, and or number of the caller may not be sent by your phone company or from cellular phones. Also your phone must ring at least twice for the caller ID information to be displayed. If you have already contacted your phone company and the name, and or number still do0es not display try our resetting instructions. PLEASE NOTE: resetting your unit will erase any caller ID information currently in memory. To reset your caller ID, press a small pointed object (such as a ballpoint pen) into the reset hole in the back of the unit for 5 seconds. If this does not resolve the situation, disconnect the AC adaptor and both phone lines from the back of the unit. Remove the safety locking screw on the underside of the unit and open the battery cover. Remove both batteries from the caller ID. Then, re-install the batteries and secure the battery cover with the safety locking screw. Be sure not to press any buttons when re-installing the batteries. The product will reset when the next call is received. What is the message waiting light? The message waiting light will blink when you receive new calls or if you have new voice mail messages. For the message waiting feature to work properly, you must subscribe to voice mail with your phone company, and the phone company must be able to activate the message waiting light. The message light will turn off automatically when you retrieve your voice mail messages. For new caller ID calls, the light will flash every one and a half seconds. If there is a voice mail message waiting, the light will flash every half second. How can I adjust the contrast?If the display is too light or too dark, you should adjust the contrast of the display. Press either review button until NO CALL or the number of calls displays. Press and hold the READ button approximately 5 seconds until the display reads CONTRAST followed by a number. Release the READ button and use the review up and review down buttons to change the contrast number. When you are finished, press READ again. How can I change the language? To change the language from English to Spanish, or vice versa, both the AC adaptor and telephone line must be connected. Press the review up or review down button until the display shows a number followed by the word "calls" or "llamadas" (spelled L L A M A D A S).If there are no calls in memory, this will read no calls or no llamadas. Press and hold the review up button until the display changes to the other language. Once the language has changed, you may release the review up button Help with the READ and FLASH keys If a phone number is more than 12 digits or a name is more than 15 characters, press the READ button to see the rest of the information. If you subscribe to call waiting with your phone company, you can access call waiting with the FLASH key. When the second call rings, you may press the FLASH key to place the first caller on temporary hold and speak with the second caller. When you are finished, pressing the FLASH key again will return you to the original call Help with special caller ID messages One of the following messages may display on your caller ID. "Out of Area", "Error" "Unknown Name", or "Unknown Number". These messages indicate that a caller’s information is not available or is not being transmitted correctly, they do not mean that your caller ID is malfunctioning.If the caller has blocked the call information, the message "Private Name" or "Private Number" will display. The letters "L-D-C" will display after the phone number if there is a long distance call. Also, "Call Fd" will display instead of the phone number if the call was forwarded to you from another location. Press the READ key to view the phone number of the original caller. If the product is displaying the word "messages" click here message waiting indicator. How do I use the call back feature? To dial a number from the caller ID record, use the review up and review down buttons until the number you wish to dial appears on the display. Lift your telephone handset and listen for a dial-tone. If you wish to dial only the last 7 digits, press the 7 button. To dial the area code and phone number, press the 10 button to dial all 10 digits. The 11 button can be used to dial a one plus the full 10 digit number. Use the button that corresponds to how you would normally dial the given telephone number. The delete button is used to delete calls from memory.When the call you want to delete is displayed, quickly press the delete button twice. The call is deleted and the next received call is displayed. To delete all calls, when "X X" is displayed, press and hold the delete button for at least 6 seconds. Once all calls have been deleted, "no call" will be displayed |